Need a little help? You're in the right place.
Simple, easy support. Just the way it should be. Send us an email and let us know how we can help.
To aid our members in completing the annual IPEDS Library Survey, LIRN has created a playlist of videos showing how to access usage reports from each vendor. We also have several documents available that break down the process into easy to follow steps:
LIRN’s platform can integrate with any LMS platform that supports the LTI standard. To receive information on how to setup LTI for your LMS, please email firstname.lastname@example.org the LMS that you are using (Canvas, Moodle, Blackboard, etc)and the hostname that your LMS uses (e.g. university.instructure.com), and we will send step-by-step instructions to make setup a quick and painless process. If you have any questions or run into any issues, we are here to help you get setup.
Please check with your library or learning resource center for these credentials. LIRN will not release login information to students, but if you mail email@example.com, we will send you the contact information of someone at your institution who will be able to help you.
LIRN has created a document to help members access the COUNTER reports from the vendors:
If you have additional questions or need help accessing the vendor reports, please contact firstname.lastname@example.org
Since LIRN maintains the access systems for the majority of our members, many times we can diagnose and resolve the issues directly without needing to escalate to the vendor for support. If we do need to escalate an issue to the vendor, we can manage the support case and let you know when the problem has been resolved.
To help diagnose the problem that you are running into, please email email@example.com. Please include a screenshot, the contents of the location bar in your browser, and the time and date that the problem occurred. Please note: if you copy and paste the screen shot into a Word document, it often becomes unreadable, so attaching the screen shot image directly to the email is preferred.
How to get in touch with support
Need help? You can contact our support staff via email: firstname.lastname@example.org
Need to access your LIRN online library? Please contact one of the following individuals:
- The librarian for your college or university
- Your faculty advisor
- Your instructor
They will be able to give you the information you need to access and use LIRN resources.